Ocean’s automated appointment reminders are an easy way to improve your patient experience, reduce no-shows, and increase overall clinic efficiency. Whether you are new to reminders, or looking to make the most of your existing setup, this article will provide some...
While many specialists and healthcare services across Canada are already familiar with the benefits of Ocean eReferrals, there are opportunities to go even further with tools that improve practice efficiency. Beyond eReferrals, patient engagement tools like online...
Focus on Online Booking Welcome to the first edition of our “Support Questions of the Month” series! Our support team works hard to answer hundreds of tickets a month so we thought it would be helpful to highlight some of the most common online booking questions our...
This year, we’ve introduced some exciting updates to make your clinic’s workflow even more seamless. Whether you’re an experienced user or new to Ocean’s platform, we’ve got you covered with easy-to-follow guides and best practices to set up your flu shot...
Whenever you’re introducing new tools to patients, staff, or other stakeholders, communication and branding is extremely important. Without their trust, it can be hard to increase uptake and you may miss out on any time-savings and benefits. To help our clinics, we’ve...
When implementing digital health tools like Ocean into your practice, you may have considered the impact and benefits it would have on you and your clinic staff, but what about your patients? For tech-savvy patients, tools like online booking and appointment reminders...
When clinics first join the Ocean Provider Network, they often ask us: “How do we let everyone know that we are now open for eReferrals?” While there are countless channels and methods to raise awareness today, here are three proven traffic-boosting tips from...
While today’s clinics have a growing number of effective digital tools available, putting them into practice is becoming increasingly difficult. From complex EMR integrations and employee retraining to patient education and data security concerns, the challenges with...
Q: I added online booking to my practice, but patients still call our front desk to make appointments. What can I do to increase online bookings? Adding online appointment booking is a great step towards modernizing your practice and making health care more accessible...
As online booking becomes more widely adopted, many clinics are looking for ways to make the most of this digital solution. With numerous funding opportunities and provincial mandates on the horizon, there’s never been a better time to shift to digital booking. Tens...
Over the past 18 months, demand for digital tools to support virtual and in-clinic patient care has exploded. Among these tools, online appointment booking has proven to bring significant benefits to clinics, with fewer phone calls to answer, not as many frustrated...
Adding and rostering new patients into your EMR can be a time-consuming process. Here are some ways Ocean makes the new patient registration process easier and more efficient for your team.Sign and receive roster forms online With Ocean’s direct EMR integration and...
As the COVID-19 vaccination roll-out continues across Canada, many healthcare providers are navigating how this impacts their practices. Even if clinics aren’t directly involved with vaccine administration just yet, it’s worth considering what this may look like in...
Collecting and tracking consent from patients has always been an important – and often challenging – task for clinics. With clinics shifting to telemedicine and virtual care, it is important that patients understand – and agree to – these new models of care. This...
A well-written message sent to a patient can greatly reduce the likelihood of them needing to phone in and ask about appointment details, lab results, or other information relevant to their health care visits. On the other hand, a poorly-crafted message may leave...
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